Frequently Asked Questions
Product Questions:
Do you offer custom phone case designs?
Yes, we specialize in custom phone case designs! You can personalize your case with your favorite images, quotes, or designs.
What phone models are your cases compatible with?
Our cases are available for various phone models, including iPhone, Samsung Galaxy, Google Pixel, and more. You can select your specific model when placing your order.
Ordering Questions:
How do I place an order?
Simply browse our collection, select the phone case design you like, choose your phone model, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete your purchase.
Can I cancel or modify my order after it's been placed?
Once an order is submitted, it enters our processing system immediately. Therefore, we're unable to cancel or modify orders once they've been placed. Please review your order carefully before completing the checkout process.
Shipping Questions:
How long will it take to receive my order?
Shipping times vary depending on your location and the shipping method selected at checkout. Standard shipping typically takes 5-7 business days, while expedited shipping options are available for faster delivery.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination.
Returns and Refunds:
What is your return policy?
Due to the customized nature of our products, we do not accept returns or exchanges unless the item is damaged or defective upon arrival. Please contact us if you encounter any issues with your order.
How do I request a refund for a damaged or defective item?
If your item arrives damaged or defective, please reach out to us within 30 of receiving your order. We'll be happy to assist you with a replacement or refund.
Have a question
We hope this FAQ page provides helpful information as you shop with us at iCasefy. If you have any additional questions or concerns, don't hesitate to reach out to our customer support team. Thank you for choosing iCasefy!
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