Return Policy

Last Updated: 11.04.2024

At iCasefy, we want you to be completely satisfied with your purchase. Please read our return policy carefully to ensure you understand your rights and responsibilities when it comes to returning items.

1. Returns and Exchanges:

Due to the customized nature of our products, including both ready-made designs and custom orders tailored to your preferences, we do not accept returns or exchanges. All sales are final. We recommend reviewing your order carefully before completing your purchase to ensure it meets your specifications.

2. Lost or Damaged Items:

In the rare event that your item is lost during shipping or arrives damaged, we are committed to resolving the issue promptly. Please notify us immediately upon receiving your order if you encounter any issues. You can reach out to us through our contact form or via email at info@icasefy.com. We will work closely with you to investigate the situation and find a satisfactory solution.

3. Refunds:

As we do not accept returns, refunds will only be issued in cases where a product is lost during shipping or arrives damaged. If eligible for a refund, we will process it using the original payment method. Refunds may take several business days to appear in your account, depending on your bank or credit card issuer.

4. Contacting Us:

If you have any questions, concerns, or require assistance with your order, please do not hesitate to contact us. Our customer service team is here to help and can be reached via our contact form on the website or by emailing us directly at info@icasefy.com. We aim to respond to all inquiries promptly and provide the support you need.

5. Modifications to the Policy:

We reserve the right to modify or update our return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review our return policy periodically to stay informed of any updates.

Thank you for choosing iCasefy for your phone case needs. We appreciate your understanding and cooperation regarding our return policy. If you have any further questions or require assistance, please do not hesitate to contact us.